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Frequently Asked Questions
Q: How do I set a new combination on my Generation 1 black Apothecarry Case lock?
A: Your Apothecarry case will ship with a key & combination lock. You can use either the key, or 4-digit combination to access your locked case. When it arrives the combination will be set to 0-0-0-0. If you would like to specify a new combination, please do the following:
Q: How do I know when its time to change my Boveda pack?
A: When the pack is hard and has very few soft spots, its time to remove and replace.
Q: My jar tops are super snug... what's up with that?!
A: We made the jar seals snug to maintain the seal and protect your herb. The easiest way to open and close them is with by twisting as you open and close -- not pulling, as it acts as a vacuum... Voila!
Q: Can I get another copy of the Apothecarry Classic (diamond interior) Case instructions?
Q: Can I get another copy of the Apothecarry Classic (Gold interior) Case instructions?
Q: I have additional questions -- Do you offer phone support?
A: No, Apothecarry doesn't offer phone support, but we do offer email support for any issues. Please contact us at firstname.lastname@example.org. Please allow 24-48hr for a response.
Q: What are your hours of operations?
A: We are open Monday thru Friday. We are closed on weekends and holidays.
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